A group of York students has won the opportunity to have their very own I-phone application developed after winning The App Challenge final, held at the Ron Cooke Hub on Wednesday, January 18.
YUSU Welfare officer Bob Hughes has warned students to be vigilant after a student loans phishing scam has been revealed.
Her Majesty the Queen will be visiting York on Maundy Thursday, 5th April, as part of the 800th anniversary of York’s Charter for the traditional “Royal Maundy” ceremony.
A flood caused by a heating system “failure” forced the university IT services to shut down many essential systems on Sunday night, causing problems for many students on the eve of their exams and assignment due-dates.
Over 95% of emergency calls to Campus Security were answered within 15 seconds, it has been revealed.
Figures obtained by The Yorker using the Freedom of Information Act showed that between December 1, 2010 and November 30, 2011 there were 2,617 calls made to the emergency extension 3333. Of these, 2,511 (95.95%) were answered within the university’s target time of 15 seconds.
The emergency security number can be reached by using one of the red phones situated near porters’ lodges, by calling 01904 xx3333 or by dialling 3333 from any of the university’s internal phones.
The figures also showed that the average response time for emergency calls was six seconds. Bob Hughes, YUSU Welfare Officer, told The Yorker: “I am glad to see such a high response rate, and such a quick average response time.
“I would encourage any student who has felt the waiting time to be too long to contact Security Services and/or myself so that we are aware and can make sure that Security continue to provide the swift and fantastic service they currently do on many occasions,” Hughes added.
A spokesperson for the university said: “The safety and well-being of students and staff is of paramount importance to us and we recognise that a swift response to emergency calls is immensely reassuring to the entire university community.”
However, the university added that it is striving to improve the service: “We have set ourselves stretching performance targets in this area and these figures illustrate that we are close to attaining them. Nevertheless, we are not complacent. We strive constantly to refine and improve the services we provide.”
Concerns were raised at the last YUSU Welfare and Liberation Assembly that some emergency calls were not being picked up but the figures shown to The Yorker found that only 21 calls in the 12 month period went unanswered. This was less than 1% of all calls made to the emergency service in the last year.
It was also found that 85 calls were answered over the 15 second target, but details of how long these rang for is not held by the university.
There were an additional 384 calls which the system used by the university identified as unanswered, but were in fact cases where the caller had hung up shortly after the number had been identified as the emergency number. For this reason these calls have not been included in the final figures.
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